Tips to speed up the claim process

Alaska Department of Labor and Workforce Development (DOLWD) is committed to providing quality customer service. Paying benefits accurately and timely is our highest priority. We offer a variety of filing methods to assist you in obtaining your unemployment insurance benefits.

Apply online for the fastest and most convenient service.
Our online services are available 24 hours a day, seven days a week at my.alaska.gov.

Call myAlaska:
Juneau (907) 465-5211
Anchorage (907) 269-6311
Fairbanks (907) 451-5911
Monday-Friday 10 a.m. to 4:30 p.m.

Call a claim center:
Juneau (907) 465-5552
Anchorage (907) 269-4700
Fairbanks (907) 451-2871
All other areas (888) 252-2557
Monday-Friday from 10 a.m. to 3 p.m.

Read the UI Claimant Handbook
The UI Claimant Handbook online version is available at: labor.alaska.gov/esd_unemployment_insurance/uihandbook.pdf

Be prepared with the required information

  • Social Security Number
  • If not a U.S. citizen; alien registration number and work permit type or other documentation that authorizes employment in the U.S. is required
  • Name, mailing address and phone number of the last employer
  • Dates of last employment, first and last day worked
  • Earnings made in the last week of your employment
  • Other deductible income; vacation, severance or bonus pay received in the last week of employment
  • Federal employees are required to mail or fax copies of standard form SF8 and SF50, and when possible a Leave and Earnings Statement (LES)
  • Ex-military personnel are required to mail or fax a copy 4 of the DD214
    Ex-military personnel can obtain these document at archives.gov/veterans
    Ex-personnel of the Department of Defense can obtain records at www.dfas.mil
  • If a worker has worked in multiple states during the previous eighteen months prior to opening a new claim, they may potentially be eligible to open a combined claim in Alaska or another state. Information about other state’s UI programs can be found at Career One Stop, sponsored by U.S. DOL at servicelocator.org/OWSLinks.asp