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State of Alaska > DOLWD > Employment Security > Unemployment Insurance

The Quality Control Program Claimant Information

Why are audits done?
Quality Control (QC) is a federally mandated program. It investigates individual claims to determine whether benefits were properly paid or denied. Results of each investigation are combined to evaluate Alaska’s entire Unemployment Insurance (UI) program.

The overall purpose of Quality Control audits are to:

• Assess the accuracy of UI payments and denials
• Improve program accuracy and integrity
• Improve efficiency in administration of the UI program

How are cases selected for audit?
A computer randomly selects claims for audits every week. Anyone who was issued UI benefits or was denied UI benefits during the preceding week may be chosen.

Because each audit is statistically significant, once a claim is selected for participation, it may not be eliminated from the process. You may be audited more than once. The number of times you can be selected is not predictable.

What does an audit include?
You, your employers and appropriate third parties are contacted for information.
Existing records and agency actions are reviewed. New records and statements are compiled.

• Eligibility is investigated
• Payroll records are verified
• Work status and job separations are verified
• Dependents are verified
• Work search contacts are checked
• Employment service records and actions are reexamined.

How will you know if you are selected?
You will be notified that your claim is being audited. An auditor will contact you to review your case and have you complete a questionnaire. If you have returned to work, the auditor will make arrangements to have you complete a questionnaire outside of your work hours. Please contact the Quality Control auditor if you have any questions regarding your selection and audit. Contacts numbers and addresses on this webpage.

Will an audit affect your claim?
The audit makes certain that your claim has been processed correctly. If you received less or more than you are entitled to, adjustments will be made to correct the amount of benefits.

A few facts about Unemployment Insurance (UI)
Unemployment Insurance is designed to protect workers who lose their jobs through no fault of their own, and who are able, available and looking for full-time work. The main objective of the UI program is to provide you with an income sufficient for basic needs to tide you over during periods of unemployment. UI payments are also an important aid to a stable economy.

What are some of the eligibility requirements for Unemployment Insurance?
To be eligible for UI, an unemployed worker must be:

• Registered for work with the Employment Service, as required
• Able, available and seeking full-time work
• Willing to accept suitable work when it is offered


Quick Links
Quality Control
Employment Security
Unemployment Insurance
UI Fraud
Contact Information:

Alaska Department of Labor and Workforce Development
Quality Control Program
PO Box 115509
Juneau, AK 99811-5509
Phone (907) 465-3000
Phone toll free (800) 478-2999
Fax (907) 465-2247
Fax toll free (800) 478-4847

Alaska Department of Labor and Workforce Development
Quality Control Program
PO Box 241767
Anchorage, AK 99524-1767
Phone (907) 269-4859
Phone toll free (800) 478-4859
Fax (907) 269-4855
Fax toll free (800) 478-2632


Alaska Department of Labor and Workforce Development
Quality Control Program
675 7th Ave., Suite L.
Fairbanks, AK 99701
Phone (907) 451-2966
Phone toll free (800) 478-1614
Fax (907) 451-2883
Fax toll free (800) 478-6976


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Page Updated July 24, 2017