Rights and Responsibilities

You have rights and responsibilities when you use DVR services.

Your Rights

  • To be treated politely, professionally, and with respect by DVR staff.
  • To find out if you qualify for our services within 60 days after you apply. You can agree to give us more time if we need it.
  • To have your records, phone calls, and letters kept private. Sometimes, DVR may give out some information without telling you. Ask your counselor about this.
  • To make informed choices.
  • To write your own plan for getting a job, with or without our help. We call this your Individualized Plan for Employment.
    (IPE). You can review your plan with your counselor at least once each year to make changes.
  • To get free help from the Client Assistance Program (CAP) anytime. CAP is separate from DVR. CAP can help you if you are having problems with DVR.
  • To appeal any DVR decisions or actions that you don't agree with.

Your Responsibilities

  • To treat DVR staff politely and with respect.
  • To take part in getting the information you need to write and follow through with your employment plan.
  • To pay what you can for the parts of your program that cost money.
  • To apply for and use other sources of money to pay for what you need. For example, you might apply for a Pell grant to go to school. Or, you might use health insurance for medical care. Your counselor will help you with this.
  • To follow through with the services you choose as best you can.
  • To meet with your counselor regularly, especially if problems come up that affect your plan.
  • To go to work after completing your program.